Collection of Personal Information by Energetix

You can access and use the website and services without telling us who you are or revealing any identifiable information. However, you may be asked to provide certain personal information (for example, your name and email address), to access certain features of the website. You can choose not to provide us with your personal information, but then you may not be able to take advantage of those features on the website.

Energetix may collect, use, store and transfer different kinds of personal data about you. When required, this information may include the following:

• Identity Data – includes first & last name, company, job title.
• Contact Data – includes billing address, delivery address, email address and telephone numbers.
• Financial Data – payment card details if you make purchases from us.
• Transaction Data – includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data – includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data – includes information about how you use our website, products and services.
• Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Voice Recordings associated with calls made to our Customer Care team, information about the call, and information you share during the call.
• Information shared with Energetix during communications and interactions with us, including content of email messages and phone calls.
• Any other materials you willingly submit to us (such as articles, images, feedback, etc.)

We also collect and use aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data. If we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you while you visit our website.

Collection of Personal Information by Energetix

• We collect data from you through various methods during your interactions with us. You may provide us with your Identity, Contact, and Financial Data through:
• Direct interactions: Completing forms or communicating with us via mail, phone, email, or other methods.
• Purchasing our products.
• Applying for a job.
• Creating an account on the Energetix website.
• Subscribing to our emails.
• Requesting marketing materials.
• Contacting us for support or providing feedback.
• Automated technologies or interactions: as you interact with the website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

What Are Cookies?

Cookies are small files created by your browser that enable our systems to recognize you on return visits, allowing you to fully utilize Energetix’s website features, such as the shopping cart and order placement. This information is used internally and is not shared with third parties. Cookies cannot run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by the web server within the domain that issued them. If you choose to decline cookies, some website features and services may not function fully.

We will only use your personal data when the law allows us to. We must use your data only on a lawful basis including, but not limited to, comply with legal obligations; to lawfully gain information to help us develop our services; to monitor how our website is being used and any issues with the website; for marketing and communications purposes (as set forth below) to keep you informed of developments and new products; etc. By providing us with your personal data, you indicate that you consent to allow us to process and maintain your personal data.

Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Send administrative information
• Respond to inquiries and offer support
• Improve user experience
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the website and services
• Process and deliver orders

When You Register for an Account

We collect your name, mailing address, phone number, email address, password, and other relevant details. This information is securely stored and used to personalize your shopping experience and improve our website functionality.

When You Place an Order Online

We collect your name, email address, mailing address, phone number, credit card number, expiration date, and CVC code to process and deliver your order and provide updates on its status. Your information is securely stored on restricted servers or within our offices. Access is limited to authorized personnel, such as billing staff or customer service representatives.

Email Subscriptions

Our newsletter and promotional emails are permission-based. If you receive an email and wish to be removed from our email list, please use the “manage preferences” or “unsubscribe” options at the bottom of the email message you receive. You may also opt out at any time by submitting a request to [email protected] or at 800-990-7085.

Text Notifications (SMS) Opt In/Out

We use SMS text messaging for transactional notifications, such as order and shipping updates, as well as promotional and marketing materials. To receive texts, you must opt in for each phone number you wish to enroll. Opt-in options are available on all web forms requesting phone numbers. You can also opt in or out by contacting us at [email protected] or calling 800-990-7085.

Data Analytics

Our website and services may use third-party analytics tools that use cookies, web beacons, or other similar information gathering technologies to collect standard internet activity and usage information. When you open the website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the website, pages of the website and services that you visit, the time spent on those pages, information you search for on the website, access times and dates, and other statistics. We use the information obtained from these analytics tools to monitor performance, improve our website, establish statistical information regarding the usage and traffic and to identify potential cases of abuse.

Data retention

Energetix reviews and classifies all data (electronic and printed) that is in our possession, applying the appropriate levels of protection as required by state, federal, and international law, as well as proprietary, ethical, operational, and privacy considerations. Security standards, which define these security controls and requirements, may include document marking/labeling, release procedures, privacy, transmission requirements, printing protection, computer display protections, storage requirements, destruction methods, physical security requirements, access controls, backup requirements, transport procedures, encryption requirements, and incident reporting procedures.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will delete it securely. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing of Information with third parties

Depending on the requested services or as necessary to complete any transaction, we may share your information with our contracted companies, and service providers we rely upon to assist in the operation of the website and services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We will not share any information with unaffiliated third parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  Service providers are not authorized to use or disclose your information except when it is necessary to perform services on our behalf or comply with legal requirements. Service providers are given the information they need only to perform their designated functions, and we do not authorize them to use or disclose any of the information provided for their own marketing or other purposes. We will share and disclose your information only with the following categories of service providers:

• Payment Processors
• Communication and collaboration services
• Data analytics services
• Data storage services

We may also disclose any personal information we collect, use, or receive if required or permitted by law and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Disclaimer of responsibility for third party websites

Energetix’s website may provide you with links to other websites. We are not responsible for those websites and cannot control the use of information that you submit once you reach those websites, nor can we control the content of what is offered on those websites or on links from those websites. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

How your data is protected

Energetix takes great precautions to protect our users’ personal information. When users submit sensitive information via our website, the information is encrypted and protected with a widely accepted industry standard encryption protocol – SSL. Personal information is securely transmitted to our website using an SSL (Secure Socket Layer) encryption key.

We have implemented policies, rules, employee training, and technical measures to protect the personal information we have gathered against:

• Unauthorized access
• Unwanted disclosure or use by third parties
• Unauthorized modifications
• Destruction or loss of information

All credit card information is encrypted during the order processing stage and is not stored on our servers. We utilize secure servers safeguarded by the most advanced firewalls available, with strictly limited and controlled physical access.

Therefore, while we strive to protect your personal information, you acknowledge that (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the website and services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts to prevent it from happening. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach when we are legally required to do so.

Do Not Track Signals

Some browsers include a Do Not Track (DNT) feature that informs websites you visit of your preference not to have your online activity tracked. Tracking, in this context, refers to collecting personally identifiable information about users as they navigate across different websites over time. It is distinct from using or collecting information related to a specific website. Since there is no uniform standard for how browsers communicate the DNT signal, our website and services are not currently configured to interpret or respond to these signals.

Children

This website is not intended for individuals under the age of 18. We do not knowingly collect information from users under 18 and will promptly delete any information identified as belonging to a user under this age. If you believe we have collected information from someone under 18, please contact us at 800-990-7085 or [email protected] so we can remove it.

Stored information is kept for only as long as necessary to provide you with your requested services, to comply with legal obligations, or as long as your user account remains active. Under applicable data protection laws, you have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights or have any questions, please contact us at  [email protected] or 800-990-7085. We will attempt to resolve these requests as quickly as possible and within the timescales provided by applicable data protection laws.

Mailing Address:

Energetix

209 West Deerfield Lane

Dahlonega, GA 30533

Changes to our Privacy Policy

We reserve the right to update our privacy policy at any time. Any changes will be posted on this webpage, with the revision date clearly noted at the top.